Lead Front Desk Receptionist

PT Ratu Optima · 📍 Gowa · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
Rp 20.000.000 – Rp 26.000.000 per month
PT Ratu Optima is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Gowa. As the lead, you will be responsible for managing front desk operations, ensuring a welcoming environment for guests, and providing exceptional customer service. This role offers a competitive salary and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

Manage and supervise front desk staff to ensure high standards of service.,Greet and assist guests with check-in and check-out procedures.,Handle guest inquiries and complaints professionally and efficiently.,Maintain accurate records of guest information and reservations.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Ensure the front desk area is clean, organized, and welcoming.,Provide training and support to front desk staff.,Monitor and report front desk performance metrics.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist roles.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in using office software and front desk management systems.,Familiarity with local laws and regulations related to hospitality.,Ability to work well under pressure and in a fast-paced environment.,Fluent in Indonesian and English.

🛠️ Keahlian

Customer serviceProblem-solvingTeam leadershipTime managementAttention to detailConflict resolution
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