Customer Service Executive (Logistics / Freight Forwarding)

JAC Recruitment is seeking a dedicated Customer Service Executive to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. This role offers a unique opportunity to work in a dynamic environment, ensuring seamless coordination of freight operations while delivering exceptional customer service. You will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their logistics needs are met with efficiency and professionalism.

As a Customer Service Executive at JAC Recruitment, you will play a crucial role in maintaining our reputation for excellence in logistics and freight forwarding. You will use tools like SAP, TMS (Transportation Management System), and CRM (Customer Relationship Management) to manage and track shipments, ensuring they are delivered on time and in perfect condition. This role is perfect for someone with a passion for logistics and a commitment to providing top-notch customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses to ensure client satisfaction.
• Coordinate with internal teams to resolve customer issues and ensure smooth logistics operations.
• Use SAP, TMS, and CRM to manage and track shipments, ensuring they are delivered on time and in perfect condition.
• Maintain detailed records of all customer interactions and logistics activities.
• Assist in the development and implementation of customer service strategies to improve overall satisfaction.
• Stay updated with industry trends and best practices in logistics and freight forwarding.
• Provide regular reports on customer service performance and logistics operations.
• Participate in team meetings and contribute to the development of operational procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the logistics or freight forwarding industry.
• Proficient in using SAP, TMS, and CRM software.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English is a must; knowledge of Bahasa Indonesia is a plus.
• Valid driver's license and clean driving record, as travel may be required.

🛠️ Keahlian

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